With the evolution of digital communication, WhatsApp remains one of the biggest channels businesses can use to communicate with clients in a direct and personal manner. Simultaneously, WhatsApp’s marketing, along with its vast global user base of over two billion, demonstrates the need for non-trivial customer service in today’s highly competitive market. With customers expecting instant replies and seamless support from brands, the right WhatsApp channel partner is the first step towards successful communication for businesses large and small. 

Many people have turned to platforms like Interakt to establish a strong presence on WhatsApp. Interakt allows simple setup with auto-reply features, bulk message management, and faster support. However, despite being an excellent choice, Interakt is not universally applicable. While Interakt covers many aspects of automation to a certain extent, some businesses may need more advanced levels of customization, integration capability, or higher-tier analytics. And this is where finding an Interakt alternatives WhatsApp API platform can do wonders for your business.

Whether it’s improving chatbot functionalities, integrating with sales CRMs, or enhancing flexibility in automations, there are alternatives that cater to various requirements. Our first recommendation? We suggest Wappbiz, which is well-known for its flexibility in automation, robust customization options, and reliable integration options. Wappbiz, along with other tools like Interakt and Twilio, offers unique features that empower businesses to create high-performing WhatsApp marketing campaigns.

So, we will first breakdown Interakt pros and cons and then dig deep into 10 other powerful alternatives to help you choose the best tool to fit your business needs. Let us help you discover which solution best meets your business objectives and how it can improve the way you interact with customers on WhatsApp.

What is Interakt?

Interakt is a useful tool for retail and e-commerce businesses as it integrates the WhatsApp API along with inbuilt CRM and order management functionalities. With Interakt, businesses can process orders and communicate with customers via WhatsApp without losing track of customer data.

Pros:

Native CRM and Order Management: Interakt has native order management for e-commerce businesses, so it is relatively easier for you to manage and track customers powered by these solutions plus thousands of data points.

Affordable Pricing: Startups and small businesses looking to improve customer support can afford Interakt’s competitive pricing.

Automated Follow-Ups & Responses: Piggy provides excellent automation for basic tasks like order confirmations and follow-ups, keeping customers informed.

Cons:

Limited Advanced Automation: Although useful for basic purposes, automation features of Interakt provide less flexibility compared to other platforms.

Few Reporting Options: The analytics from Interakt are simple and rudimentary, making them insufficient for data-driven companies that require an in-depth analysis of their campaigns.

Interakt is an easy-to-use tool with some elementary features suited for businesses that are just starting out on WhatsApp marketing. That said, you may want to look into other platforms if your company has more complicated requirements.

Top 10 Best Interakt Alternatives for WhatsApp Messaging and Automation

1. Wappbiz

Wappbiz is a scalable and versatile WhatsApp Business API platform that enables any business to serve the full potential of customer interaction. Wappbiz has tools for one-on-one personalized messaging, which includes bulk communications and communication phone numbers to make them simpler and more meaningful interactions. Wappbiz, providing a comprehensive solution for startups, growing companies, and established corporations, can simplify your life with its ample features and flexibility.

Pros:

Personalized Chatbot Experience: Wappbiz enables its users to create a fully customized chatbot that operates on innovative workflows tailored for individual customers in an interactive manner, thereby making each interaction highly personalized.

Robust Automation Features: Businesses can effortlessly set up automated follow-ups, reminders, and notifications for timely communication without manual effort with the platform’s automation capabilities.

Easy Integrations: Wappbiz easily integrates with a variety of CRMs, e-commerce platforms, and other business systems, helping you add WhatsApp features directly to the tools that you already use.

Flexible Pricing: Wappbiz is scalable with your business, providing various plans for different budgets.

Cons:

Wide range of features: Wappbiz is relatively extensive in usage, so new users need time to really discover what has served them.

Less Customization: Smaller businesses may not have access to all features without upgrades because higher-tier plans require more advanced customization options.

Wappbiz is a simple yet powerful tool that goes beyond WhatsApp for engaging with customers and building connections. Wappbiz employs a unique approach to its operations.

2. DoubleTick

DoubleTick is a WhatsApp API provider that helps businesses streamline customer interactions, marketing campaigns, and automated message responses. DoubleTick gives small to medium-sized businesses the access they need when it comes to automating their WhatsApp marketing, customer support, or bulk messaging effortlessly from one generous interface.

Pros:

User-Friendly Interface: Doubletick’s user-friendly interface makes it an excellent choice for businesses just starting out with WhatsApp marketing.

Automated messages: By using DoubleTick, businesses are able to have an instant automation feature that provides users with some automated responses and solutions instantly (Chatbot).

Budget-Friendly Pricing: DoubleTick offers a variety of budget-friendly pricing plans, giving smaller businesses or those with tighter budgets a chance.

Basic Reporting Features: The reporting features play an essential role in keeping track of the engagement metrics and effectiveness of the campaigns.

Cons:

Lack of Customization: The basic automation and chatbot customization available through Doubletick may not be enough for businesses looking for advanced features.

Few Integrations: With DoubleTick integrations, options with the most popular CRM tools and e-commerce platforms are very limited; this can be restricting for any business that needs to work seamlessly between multiple platforms.

Setback on Advanced Analytics: Doubletick’s limited options, combined with non-advanced analytics and reporting options, could potentially restrict the ability to make data-driven marketing decisions.

This platform offers basic features at an affordable price for businesses embarking on their WhatsApp marketing journey.

3. Wati

Wati is a WhatsApp Business API solution that enables small to medium-sized enterprises to efficiently handle customer interactions. With automation, bulk messaging, and a no-code chatbot builder, it is the perfect app for businesses looking to build automated communication channels.

Pros:

Easy to Use Interface: Wati provides a clear and easy-to-use dashboard, making it perfect for businesses that are just starting with WhatsApp marketing.

No-Code chatbot builder: Wati offers a No-Code chatbot builder, which makes it simple to build and deploy chatbots without any coding skills.

Bulk Messaging: With Wati, you can send updates, offers, and notifications to multiple customers all at once.

Automate Responses: Automate responses through Wati to ensure customers will receive instant replies and improve the customer experience.

Cons:

Low Customization: Wati, while simple to use, lacks advanced options for chatbot and messaging customization compared to more advanced solutions.

Pricey: Wati can be a bit expensive for startups or small companies, as it charges extra money for some of the advanced features.

Limited Third-Party Integration: Wati has integrations with some popular tools but does not have wide-scale third-party integrations, which may restrict its flexibility for bigger businesses that require different software systems.

4. AiSensy

With a premium focus on enabling customer engagement and sales funnels in order to convert leads and cater customer queries, AiSensy offers a WhatsApp API solution that businesses can avail of. The platform’s user-friendly interface enables businesses to initiate WhatsApp campaigns and automation without requiring technical knowledge.

Pros:

Easy-to-use dashboard: AiSensy features a direct messaging interface, which is quite simple to write and handle the campaigns, customers’s messages, and replies similar to WhatsApp.

Smart Automation: AiSensy can automate most of the frequently asked questions from customers as well as create leads, helping businesses save valuable time.

Conversion-Oriented: This solution provides features for converting leads, like audience-matched messaging and reminders to follow up with customers, perfect for sales.

Cons:

Limited Customization Options: The automation is adequate for simple engagement, but you can find more customization methods on higher-level platforms.

Costly for Premium Features: Businesses that need either advanced features or higher message volumes may find AiSensy costly.

AiSensy is fairly straightforward and provides essentials for businesses that are just starting out with WhatsApp marketing.

5. Twilio

Twilio is a familiar name in the cloud communication space and offers the WhatsApp API as part of their existing suite. Twilio is highly scalable and flexible; it fits large enterprises or businesses that have technical teams looking for more features and customization options.

Pros:

Lots of customization: With Twilio, it is a full-blown API, which means a lot of detail-oriented ixn setups, making it possible for businesses to ride on customizations with their own set of use-cases.

Scalability for High Volume Messaging: Twilio’s robust design allows it to handle a high volume of messages. 

Wide Integration Support: Twilio’s comprehensive integration capabilities allow it to seamlessly integrate with a wide range of CRMs, business tools, and platforms.

Cons:

Developer-Dependent: Despite being an API, Twilio still requires a developer for business support.

Pay as you go: If your business needs change often, it can be difficult to know exactly how much you will pay Twilio each month because of its pay as you go pricing style.

Twilio is best for larger organizations that need an extensive and versatile tool, but it could be overwhelming to non-technical teams.

6. Gupshup

Gupshup is an omnichannel communication solution, with the WhatsApp API being one of the integral components. Gupshup is popular for its chatbot builder and multi-channel approach that enables you to engage customers on various messaging platforms, which can be useful for businesses with multiple channels of communication.

Pros: 

Omnichannel Messaging Feature: Gupshup allows businesses to communicate from multiple platforms like SMS, Facebook Messenger, and WhatsApp together in one place.

Advanced Bot Builder: The Gupshup bot builder is highly customizable to easily create authentic and personalized conversations with customers.

Enterprise Scalability: Gupshup’s powerful infrastructure is perfect for larger companies that send a large volume of messages.

Cons:  

Expensive High-End Features: If organizations require access to high-end features, Gupshup can be expensive.

Complex for New Users: For businesses without extensive technical expertise, Gupshup may appear excessively complex.

Gupshup is well-suited for large enterprises that require customer interaction management across different channels, but smaller companies may find the platform cumbersome and expensive.

7. Sendbird

Sendbird is a real-time communication platform that offers WhatsApp API solutions alongside other messaging channels. Sendbird is the customer support/interaction-oriented solution for businesses that prefer customizing everything and stronger integration features.

Pros:

Targeting real-time communication: Sendbird offers services for Customer Support/LiveAgent, which work best with customer-centric businesses.

Highly Appropriate for Advanced Use Cases: Sendbird is a completely unique solution that presents exceptional customization options whenever needed (in cases such as healthcare, e-commerce, and support).

Communication Management Integration: With strong support for integration with different CRMs and other support tools, Sendbird makes customer communication more manageable.

Cons:

Expensive for Small Teams: Sendbird has a lot of powerful features, but they also come with a steep price tag, which can be high for small teams.

Customization: Sendbird provides a customization option, but it may require technical expertise from your team, which may result in a complex setup for beginners.

Sendbird is a solid option for live support and business on the customer interaction side of things, but its complexity comes at the cost of needing a full-time tech team to run it.

8. DelightChat

Developers of e-commerce companies looking for a comprehensive solution to manage multiple business aspects can utilize DelightChat, a cost-effective WhatsApp API provider that specializes in managing customer interactions seamlessly. DelightChat comes with features to make order tracking, customer queries, and support easy. 

Pros:

Designed for E-commerce: DelightChat focuses on providing e-commerce support workflows such as order updates, customer support, and tracking.

User-friendly: Any small team or startup can easily utilize DelightChat’s user-friendly and intuitive interface.

Affordable Pricing for Small Businesses: DelightChat pricing makes it accessible to small businesses or e-commerce start-ups.

Cons:

Less Advanced Customization: DelightChat does not provide certain advanced features, such as those offered by larger platforms.

Primarily for E-commerce: DelightChat is primarily beneficial for e-commerce businesses. However, individuals operating other types of businesses may not find DelightChat to be particularly useful in their work.

For small e-commerce businesses that require basic WhatsApp support but have limited capabilities, DelightChat offers a simple and cost-effective solution.

9. Zoko

For e-commerce businesses, Zoko is a WhatsApp API platform that provides solutions for customer-gathering interactions, order tracking and updates, and WhatsApp marketing. Online retailers favor Zoko due to its sales-driven features.

Pros:

Ecommerce Integration: If you run an ecommerce store, Zoko integrates well with Shopify and other ecommerce platforms that need order processing and customer support.

Detailed Analytics: Use analytics from Zoko to monitor campaign performance and adapt the method of engagement accordingly. 

Zoko’s interface: Zoko seems like an intuitive interface to go about with, especially for businesses with less technical knowledge.

Cons:

Best for E-commerce: Only Zoko’s e-commerce-focused features limit its versatility, making it exclusively beneficial to e-commerce businesses.

Higher Costs for High Volume Users: Businesses that demand excessive message volumes, resulting in sudden increases in costs.

Zoko is a fantastic pick for e-commerce businesses that want to improve how they talk to customers and manage orders on WhatsApp.

10. Bitespeed

Bitespeed aims to empower e-commerce with a WhatsApp API solution that can help boost conversions with abandoned cart recovery and order management. Online stores use Bitespeed’s tools to increase sales via WhatsApp.

Pros: 

BiteSpeed’s abandoned cart recovery messages: It assists online stores in recovering abandoned sales, which ultimately leads to an increase in revenue.

Order Tracking & Updates: Episerver provides a review option required for the retailer to keep their customer satisfied.

Affordable for Small E-commerce Businesses: The Bitespeed pricing is actually friendly to small and midsized e-commerce players.

Cons:

Focus on E-commerce: Bitespeed focuses mainly on e-commerce, which makes it less versatile for other industries.

Limited Automation: Bitespeed’s automation features are not as advanced as those of other mature platforms.

Bitespeed is a perfect fit for small e-commerce businesses to boost conversion and manage orders seamlessly on WhatsApp.

Conclusion

WhatsApp API platform is more important than ever as customers today look for quick, personalized responses. Although Interakt enables businesses to quickly implement WhatsApp marketing in a reliable and easy-to-use manner, it’s certainly not the only solution available. Every business has its own needs, whether it is automation, analytical dashboards, or an e-commerce integration. The right solution can empower your brand to not just meet but exceed customer expectations on WhatsApp.

Your selected platform will define your brand perception and customer experience. A tool such as Wappbiz can assist you in enhancing the efficiency and customization of WhatsApp marketing while also facilitating seamless integration, ensuring each customer interaction is imbued with a wealth of experience and professionalism.

If so, think of these Interakt alternatives platforms as the next step for your WhatsApp strategy. These tools can help you form deep relationships with customers, retain their loyalty, and create a niche for your brand in the ever-growing competition. Now finding the right fit can help your customers unlock a new level of engagement and satisfaction with their people.

FAQs

What is the best alternative to Interakt?

Your preferences may vary, which renders selecting the best Interakt alternative subjective. However, Wappbiz comes with a plethora of options in terms of automation, customization, and integration with other CRMs—all at a flexible price range to cater to diverse business needs.

Who are the official WhatsApp business partners?

WhatsApp has verified and pre-approved business API solutions as official partners. Businesses and customers can communicate securely and reliably on WhatsApp.

Is there an option that’s budget-friendly for small businesses new to WhatsApp marketing?

Absolutely! Wappbiz is a platform that provides flexible, tiered pricing options, making it an excellent choice for small business owners looking to enter the market without incurring significant initial costs.

How do I select the right WhatsApp partner for the business API?

When choosing the best partner, pay attention to aspects such as integration capabilities, pricing, scalability, automation features, and quality of customer support that meet your business needs and goals.

How soon will I be able to start using the WhatsApp Business API by working with a partner?

Depending on the partner, the WhatsApp Business API setup process takes one to two days. It involves account verification, documentation, as well as initial setup. But with Wappbiz, it will take 10 to 15 minutes to get your designs approved by our official team.

I want to use WhatsApp for business. How do I do that?

Choose a platform like Wappbiz, which offers customization and automation tools for chatbots, enabling the creation of personalized customer journeys and fostering engaging conversations.