As the leadership in digital communication shifts, WhatsApp has emerged as a vibrant platform for businesses to establish organic connections with their customers. With two billion users worldwide, WhatsApp is more than just an app; it serves as a crucial platform for customer engagement, marketing, and personalization. In the current era, customers do not wait, which makes it essential for businesses of all sizes to choose their WhatsApp communication management platform smartly such that it can generate immediate responses and effortless support. 

This has led numerous companies to depend on platforms like Heltar to establish a robust presence within the WhatsApp app. With Heltar, you can enjoy a simple setup, automate replies, handle more bulk messages, and receive instant support. However, Heltar is not a universally applicable solution. While Heltar is a fantastic option for many businesses, others may need additional functionality that Heltar does not support with regards to customization, integration solutions, and advanced Campaign analytics. This is why transitioning to a Heltar Alternatives WhatsApp API platform can be beneficial.

We may be better off with solutions tailored to fit a variety of use cases, from enhanced chatbot capabilities and seamless CRM integrations to on-demand automation alternatives. Our first recommendation? We suggest using Wappbiz, which is known for flexible automation and extensive customization options as well as reliable integration options. You can create powerful WhatsApp marketing campaigns with Wappbiz, like other solutions such as Heltar and Wati.

We will then dive into 10 alternatives that can be useful for your business, assuming that breaking down the pros and cons of Heltar’s will help you define which tools best suit your needs. Let’s discover which solution is the best fit for your business goals and how it can help you improve customer interaction on WhatsApp.

What is Heltar?

Heltar is a customer engagement and automation platform via WhatsApp to handle all your business interactions and deliver communications. Heltar promises to help businesses with a no-code drag-and-drop builder, simple interactions, and plenty of integrations for automation. It also offers multimedia messaging features.

Pros:

No-code Automation: The no-code, drag-and-drop builder allows for simple setups of workflows without extensive development using Heltar. 

Customized Integrations: Salesforce and HubSpot for CRM; Stripe and Razorpay for payment gateways.

Multimedia Communication: In turn, Heltar can recognize and be part of various media types (images, videos), enhancing customer interactions.

Multilingual Support: Businesses catering to a wide range of customers can access it because it is available in more than 50 languages.

Cons:

New in Market: As a new business, Heltar is facing minimal customer reviews and some skepticism regarding long-term repeat performance. 

Learning Curve for Beginners: Despite Heltar offering a no-code builder, it may take some time for new users to fully utilize all its features.

Heltar is a smart tool designed for business automation and multimedia communication capabilities. You also get a 30-day free trial. Therefore, you can give it a try before making a decision. Heltar is a favorable choice for streamlined automation but may lack the history and stability of more established options.

Top 10 Best Heltar Alternatives

1. Wappbiz

Organizations of all sizes can enhance customer interaction with Wappbiz, a flexible and scalable WhatsApp Business API platform. Whether you’re sending personalized one-on-one messages or a few bulk communications, Wappbiz provides the necessary tools to streamline and humanize interactions. Wappbiz’s benefits and flexibility make it a suitable solution for every new startup, growing company, and established enterprise. 

Pros:

Customizable Interaction Chatbot: Wappbiz allows businesses to develop personalized chatbots with workflows tailored to specific customer needs, elevating the personalization of every interaction.

Robust Automation: With a feature-rich automation framework, the platform enables simple implementation of follow-up plans, reminders, and notifications, thereby ensuring timely communication by not relying on human involvement.

Hassle-free Integrations: You can easily integrate Wappbiz with CRMs, e-commerce platforms, and other crucial business tools, simplifying the process of enabling WhatsApp within your existing systems.

Flexible Pricing: Wappbiz is scalable when your business grows, offering various plans depending on budgets.

Cons:

Complexity for New Users: While Wappbiz provides a feature-rich experience, new users may need time to discover its full potential. 

Minimal Customization in Basic Plans: In order to customize your office even more, you will have to pay for a higher-tier plan, which limits smaller businesses from accessing all features until they upgrade.

Why Wappbiz? 

Wappbiz is a powerful tool that goes far beyond simple WhatsApp messaging with your customers, yet keeps it straightforward and accessible for both parties. Here’s how Wappbiz sets itself apart:

Automated scheduling-based effortless engagement—Wappbiz empowers a seamless customer engagement experience by managing follow-ups and reminders through automated workflows in the background. This allows businesses to save time while creating an ongoing bond with customers.

Wappbiz helps you to create unique chatbots and messaging flows that suit your brand personality, essentially making sure customers get personalized responses instead of canned replies.

All your operations run together: You can integrate Wappbiz with your CRM, e-commerce, or any other tool you use to manage multiple business functions, creating a single source of truth for all processes by accounting for WhatsApp campaigns alongside everything else.

Everyone can easily set up and start WhatsApp campaigns, whether they are solo entrepreneurs or large teams, thanks to Wappbiz’s design.

Scalable, Cost-Effective: Wappbiz pricing and scalable options allow businesses to grow with the platform, making it an ideal fit for both newcomers and established organizations running high-volume campaigns.

You can access everything from step-by-step guides to in-depth support, providing you with the necessary resources to maximize your use of WhatsApp with Wappbiz.

2. DoubleTick

DoubleTick is a WhatsApp API provider who helps businesses manage their customer interactions, marketing campaigns, and automated messages. DoubleTick makes WhatsApp marketing easy for small and medium businesses by providing automation, customer support, and bulk messaging within an interface.

Pros:

Easy to Use: Doubletick has an intuitive user interface, which is perfect for anyone who is using the WhatsApp marketing platform for the first time.

Basic Automation Features: DoubleTick enables immediate responses through automated messages, thereby ensuring customer satisfaction.

Reasonable Pricing Plans: DoubleTick offers several reasonably priced plans; hence, it is suitable for smaller companies or businesses with a low budget.

Mandatory Reporting Tools: Fundamental reporting functionalities are required in order for businesses to view engagement statistics and campaign effectiveness.

Cons:

Fewer Customization: The automation and chatbot customization options presented by Doubletick are quite basic, which means they may not suit businesses looking for advanced features.

Few Integrations: DoubleTick has few integration choices with frequently used CRM tools and e-commerce systems, which might be challenging for companies that need seamless cross-platform activity.

No Advanced Analytics: Doubletick’s limited analytics and reporting features can influence marketing decisions based on the data.

DoubleTick is an easy-to-use entry-level tool primarily for early-stage WhatsApp marketing businesses.

3. Wati

Wati is a WhatsApp Business API solution that helps small to medium-sized enterprises manage customer interaction. It offers automation tools like bulk messaging, a no-code chatbot builder that works perfectly for companies that want to build communication channels with ease.

Pros:

Easy to Use Interface: Wati has an easy-to-use dashboard that you can easily navigate around, making it a fantastic choice for any business using WhatsApp marketing for the first time.

Zero Coding Chat-Bot Builder: Wati’s chat-bot builder is a skill-based structure that requires no coding knowledge to build and deploy your chatbox.

Bulk Messaging: This feature allows a business to send updates, offers, and notifications to groups of people.

Automated Responses: Wati uses automated responses to guarantee that customers always receive a prompt response, thereby improving the customer experience.

Cons:

Limited Customization: Although simple to use, Wati offers limited customization of their WhatsApp Chatbot Automation and messaging features compared to more sophisticated solutions.

High Cost: Wati pricing can be relatively expensive for small businesses or startups, considering there are extra charges associated with certain advanced features.

Limited Third-Party Integrations: Although Wati integrates with a limited number of popular tools, it does not offer a wider range of third-party integrations, which could enhance flexibility and working mechanisms for larger businesses that require software integration.

4. AiSensy

However, AiSensy offers a WhatsApp API solution that prioritizes your WhatsApp sales funnels and customer interactions, crucial for businesses seeking to convert leads into customers and handle queries from current customers. The platform has a user-friendly interface that allows businesses to quickly begin with WhatsApp campaigns and automation without acquiring complex technical knowledge.

Pros:

User-Friendly Dashboard: With a simple user interface, AiSensy is a breeze to use for beginners; they can seamlessly run campaigns and manage customer interactions and responses.

Smart Automation: AiSensy provides smart automation tools that can manage the majority of common customer queries and lead engagement, significantly contributing to a business’s time savings.

Lead conversion-oriented: The platform incorporates lead conversion features, such as personalized messaging for leads and reminders for customer follow-ups, which significantly contribute to lead generation.

Cons:

Low Degree of Customization: AiSensy is beneficial to use for basic engagement but does not offer advanced customization, which other advanced platforms have.

Costlier for Customization: If your business needs some additional features or a high message volume, the cost structure of AiSensy can go up quicker than expected.

For businesses just starting out with WhatsApp marketing, AiSensy is also an affordable option with basic features.

5. Interakt

Interakt is an amazing WhatsApp solution that integrates the WhatsApp API with its inbuilt CRM and order management capabilities, making it a suitable choice for retail and e-commerce brands. Interakt is an app that allows businesses to not only manage the order process with customers but also communicate directly through WhatsApp while keeping customer records organized. 

Pros:

In-built CRM and Order Management: With its integrated CRM and order management functionality, Interakt stands out as a useful tool for e-commerce businesses looking to consolidate customer records in one place and track all orders.

Pricing Friendly for Small Businesses: Interakt offers competitive pricing to startups and small businesses seeking improved customer support.

Automated Follow-Up: A certain level of automation, such as order confirmations and follow-up texts, keeps the customer informed about what they should expect.

Cons:

Less advanced automations: Interakt is great for handling basic needs; however, its automation functionalities are not as flexible as the ones offered by a few other platforms. 

Limited Reporting Features: Interakt has simple analytics, which may not be enough for data-driven companies who want detailed campaign insights.

Interakt is well-suited to smaller enterprises looking to integrate customer care and order administration using WhatsApp and is conversant with core WhatsApp business practices, while larger enterprises might miss other sophisticated customization choices.

6. Twilio

Twilio, a globally renowned communication platform, offers the WhatsApp API service as part of its extensive toolkit. Twilio is extremely scalable and flexible, which makes it highly preferable for large enterprises and businesses that employ their own technical teams and require advanced features and customization options.

Pros:

Highly customizable: With all the available APIs, Twilio offers a vast area of detailed customization, enabling businesses to achieve their desired outcomes.

Scalability for high-volume messaging: The design of Twilio allows for automatic management of high-volume messaging.

Wide Range of Integration Support: Twilio can ease into many CRMs, business tool mediums, and platforms all together.

Cons:

Needs Developer: Twilios APIs are not very user-friendly, which means you will need a developer on sight to ensure it works properly, making it less ideal for businesses without developers.

Usage-Based Pricing: With Twilio, they price their service based on usage, which can be difficult to estimate. For companies with variable messaging volume, estimating Twilio costs each month can be a painful exercise.

Twilio is an excellent choice for enterprises seeking a robust and adaptable solution that can seamlessly integrate with complex systems. However, it may present challenges if non-technical teams require comprehensive omnichannel support.

7. Gupshup

Gupshup integrates the WhatsApp API with an omnichannel communication solution. Recognized for its chatbot builder and multi-channel feature, Gupshup supports customer interaction on all messaging platforms, making it a preferred choice when you have wider communication requirements.

Pros:

Omnichannel Messaging: Businesses can integrate Gupshup’s multi-channel platform (SMS, Facebook Messenger, WhatsApp, etc.) to implement an omnichannel messaging strategy.

Advance bot builder: With a focus on advanced customization, Gupshup chatbot builder is ideal for new-age businesses to engage customers in personalized conversations.

Enterprise-level Scalability: Gupshup’s strong infrastructure is perfect for high-volume messaging, making it ideal for bigger businesses.

Cons:

Expensive Advanced Features: If your business requires advanced features, Gupshup might be a little pricey for you.

Complex for New Users: Gupshup offers a multitude of features that provide flexibility in building solutions tailored to business needs. However, new users may find it complex and difficult to use without dedicated technical resources.

Gupshup is ideal for businesses that need to handle customer engagement on many channels but can be too complex and costly for smaller companies.

8. Sendbird

Sendbird is a multi-channel real-time communication platform that additionally offers WhatsApp API solutions. Sendbird aims to provide businesses with instant customer support and interaction capabilities but with a customization-oriented approach and more robust integration options.

Pros:

Focus on Real-Time Communication: Sendbird’s platform specializes in real-time communication and is ideal for customer-centric businesses that want to offer live customer support.

Flexible for Higher-End Use Cases: Sendbird enables businesses to customize messaging experiences according to their specific use case needs, such as e-commerce, support, and even healthcare.

Overall Integration Support: Sendbird provides different kinds of integrations with different CRMs and support tools, thus making communication management quite seamless.

Cons:

Big price hike for smaller teams: Sendbird’s extensive features aren’t cheap and could be too high a price to pay for small companies.

Complex Customizations for a Newbie: The various customization options available in Sendbird may require technical know-how, essentially making it limited to only tech-savvy teams.

Sendbird is a viable option at the enterprise level for businesses that want to focus on live and customer interaction support, but its complexity means you may need a dedicated team of technical staff to get up and running.

9. DelightChat

DelightChat is an affordable WhatsApp API provider for eCommerce businesses wanting to streamline customer communication and support DelightChat features, making it easier to track orders, answer customer inquiries, and provide support.

Pros:

Focused on e-commerce: DelightChat incorporates features that facilitate e-commerce workflows, such as order updates, customer support, and tracking.

User-Friendly: DelightChat is simple to use and accessible for small teams and startups with its straightforward, intuitive interface.

Affordable for Small Business: The pricing of DelightChat makes it affordable to small businesses or e-commerce start-ups.

Cons:

No Advanced Customization: DelightChat misses out on advanced customization features available in bigger platforms.

Not for E-commerce: DelightChat may be less relevant for businesses outside of e-commerce.

DelightChat is an effective tool for small e-commerce businesses looking for simple and cheap WhatsApp support but no flexibility to use it for other use cases.

10. Zoko

E-commerce stores use Zoko, a WhatsApp API platform, to manage customer communication, track orders, and market their products on WhatsApp. Online retailers find Zoko popular due to its extensive sales-oriented features.

Pros:

E-com Integration: Zoko seamlessly integrates with Shopify and other e-com platforms (perfect for order management and customer support).

In-Depth Analytics: With Zoko, you get analytics to track the performance of your campaign, thereby helping businesses with better engagement strategies.

Zoko’s User Interface: A user-friendly experience, which makes it simple to navigate for businesses with little advanced technical knowledge.

Cons:

Best for E-commerce: Only Zoko offers dedicated features for e-commerce (though this limits its flexibility to non-retail businesses), so it’s best for only online shops.

Higher Costs for High Volume Users: Zoko has a tiered pricing model, so charges for high-volume businesses can become expensive.

Zoko makes a useful tool for e-commerce businesses who want to improve the way they handle their orders and conversations over WhatsApp.

Conclusion

Today’s customers demand instant, personal replies, making selection via the WhatsApp API platform extremely essential. While Heltar provides a straightforward and easy way for businesses to initiate WhatsApp marketing, it is not the sole option available. Every business is different, and each one has specific needs, be it automation, heavyweight analytics, or e-commerce integrations. With the right choice, your brand will exceed customer expectations on WhatsApp.  

The platform you choose is going to impact how people view your brand and engage with it. Using a tool like Wappbiz can help you achieve not only efficiency but also personalization, integrating WhatsApp marketing with a personal touch to make every customer interaction feel meaningful and professionally executed.

So if you are looking to pursue your WhatsApp strategy, think of these alternatives very carefully. And each of them has the power to help you deepen customer relationships, increase loyalty, and grow your brand in a hypercompetitive environment. A positive mix may be all your customers need to love your brand.

FAQs:

What is the #1 alternative to Heltar?

If you are trying to find the best alternative for Heltar, it truly depends on what your requirements are. Wappbiz provides automation, customization, and simple integration with CRMs, making it a suitable fit for various business requirements at an economical price.

What are certified WhatsApp partners?

A certified partner is an official WhatsApp partner who offers the business API and has received approval from WhatsApp to do so. Enable businesses secure and reliable communication with their customers via WhatsApp.

What is the most cost-effective WhatsApp marketing solution available for a small business?

A platform like Wappbiz offers a flexible, tiered pricing solution, making it the perfect choice for small businesses seeking to launch without incurring significant upfront costs.

How do I pick the right WhatsApp partner for the business API?  

When choosing the right partner for you, compare aspects such as integration, pricing, scale, automation functionality, and customer support to determine how well the platform meets your business requirements and objectives.

How long does it take for a WhatsApp Business API to become available through a partner?

The configuration of the WhatsApp Business API, which includes account verification documentation and initial configurations, typically takes 1-2 days to complete, depending on the partner. With Wappbiz, obtaining approval from our official team will only take 10 minutes. 

How should I use WhatsApp for better customer engagement?

Integrate platforms like Wappbiz, which offers advanced customization and automates your chatbot, enabling you to create personalized customer journeys and keep interactions engaging.